Privacy Policy

Baylis & Harding plc - Privacy Policy

This Privacy Policy is provided by Baylis & Harding plc ("Baylis & Harding", "we", "us", or "our"), whose registered office is at Nash Road, Park Farm, Redditch, Worcestershire B98 7AS. We are a 'controller' for the purposes of the General Data Protection Regulation (EU) 2016/679 and the Data Protection Act 2018 (collectively the "Data Protection Laws"). This Privacy Policy applies to the personal data we collect in relation to responding to enquiries you send us.

We take your privacy very seriously and ask that you read this Privacy Policy carefully as it contains important information about our processing and your rights.



If you would like this Privacy Policy in another format (for example: audio, large print, braille) please contact us at: [email protected]

The latest version of the Privacy Policy can be found here: We may change this Privacy Policy from time to time.

Current version: August 2020



Website Visitors - If you are just browsing our website ( we will not collect personal data.

Enquiries – We process personal information about you (such as your name, address, email address and telephone number and anything else that you provide to us) when you contact us to make enquiries so that we can respond to you.

Marketing - If you sign up to receive marketing emails, we will use your name and email address to send you the material you have requested. You can unsubscribe at any time by contacting us at the details set out above or clicking the "unsubscribe" link in the emails that you receive.



Enquiries - The legal basis we rely on for these purposes is for our legitimate interests i.e. we have good, sensible, practical reasons for processing your personal data which is in our interest. In this case, we use your personal data to respond to your enquiries. We have considered the impact on your interests and rights and have placed appropriate safeguards to ensure that the intrusion on your privacy is reduced as much as possible. You can object to any of the processing that we carry out on the grounds of legitimate interests (see the section “Your Rights” to find out how).

Marketing – You may be given a choice to sign up to marketing emails. We therefore rely on your consent when sending you marketing materials.



Enquiries – We keep your personal data for 12 months after you have made your booking or resolved your enquiry.

Marketing - We keep your personal data until you tell us that you no longer wish to receive the marketing material.



We do not transfer your personal data outside the UK and the European Economic Area.

We strive to implement appropriate technical and organisational measures in order to protect your personal data against accidental or unlawful destruction, accidental loss or alteration, unauthorised disclosure or access and any other unlawful forms of processing. We aim to ensure that the level of security and the measures adopted to protect your personal data are appropriate for the risks presented by the nature and use of your personal data. We follow recognised industry practices for protecting our IT environment and physical facilities.



As a data subject, you have the following rights under the Data Protection Laws:

  • Right to object to processing of your personal data;
  • Right of access to personal data relating to you;
  • Right to correct any mistakes in your information;
  • Right to prevent your personal data being processed;
  • Right to have your personal data ported to another controller; and
  • Right to erasure.

Some of these rights are qualified and do not apply in certain circumstances.

Rights in relation to automated decision making do not apply as we do not carry out any automated decision making.

To exercise your rights, contact us using the details given in the 'How to Contact Us' section.

If you do not think that we have processed their data in accordance with this notice, you should let us know as soon as possible. You can also complain to the ICO, the UK data protection regulator. Information about how to do this is available on its website at


Cookie Policy

Baylis & Harding plc – Cookie Policy

Baylis & Harding plc ("Baylis & Harding", "we", "us", or "our") uses cookies on our website ( (the "Website"), which amongst other things, help us to improve your experience of our Website and to ensure that it performs as you expect it to. Cookies are text files containing small amounts of information, which are downloaded to your computer or mobile device by websites that you visit.

Websites must get consent to send cookies to your computer or mobile device unless the cookies are strictly necessary to provide services to you.

You can set your cookie preferences when you arrive at our Website, or change them at any time by clicking here:

Unless the cookie is a strictly necessary cookie, you can withdraw your consent to our cookies at any time even if you have previously consented.

The table below explains what cookies we use on our Website, why we use them and whether they are strictly necessary or another type of cookie e.g. "functionality" or "performance" cookies. We also state in the table whether a cookie is a "persistent" or "session" cookie. The difference is that:

  • Persistent cookies remain on your device between browsing sessions. They are activated each time you visit the Website that created that particular cookie. For example, where a "persistent cookie" is used on a platform to remember your log-in details, you will not need to enter those details each time you visit that platform.
  • Session cookies allow platform operators to link the actions of a user during a browser session. A browser session starts when you open the Website and finishes when you close the Website window. Session cookies are created temporarily. Once you close the Website, all session cookies are deleted.

Some of the cookies listed below are those set by our own Website.


Performance cookies collect information about how visitors use a platform (for example, what device the user is accessing the platform from). These cookies do not collect information that identifies a user. Any information collected by these cookies is anonymous. We only use such information to improve our website.




Persistent/ Session

Google Analytics


_ga: Used to distinguish users.

_gid: Used to distinguish users.

_gat: Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>

AMP_TOKEN: Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

_gac_<property-id>: Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.

2 years
24 hours
1 minute
30 seconds to 1 year
90 days



_pk_id: used to store a few details about the user such as the unique visitor ID

_pk_ref: used to store the attribution information, the referrer initially used to visit the website

_pk_ses: short lived cookies used to temporarily store data for the visit

mtm_consent is created with no expiry date to forever remember that consent was given by the user.

13 months
6 months
30 mins
no expiry



Facebook Pixel